Driven by Purpose Consulting — Workforce Integration & Retention Framework™ & Service Through Connection™ Portal

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Section 09 — Licensing and Services

Licensing and Services

Enterprise licensing for the Workforce Retention Framework™ and pathway suites for Service Through Connection™

Engagements are scoped to the organization — headcount, number of sites, delivery format and how much customization the content requires. Every offering below begins with a consultation rather than a price list.

Request Consultation Existing licensing suites
Workforce Retention Suites Service Through Connection™ Suites What Every Engagement Includes
Workforce Retention

The Existing Licensing Suites

Unchanged and fully available: the Supervisor Development Suite, the Workforce Retention Suite and the Frontline Communication Suite, covering From Command to Connection™, Frontline Communication™ and Trust on Both Sides™.

Supervisor Development Suite

Focused leadership transformation — From Command to Connection™, Trust on Both Sides™, supervisor scripts and coaching guides, and supervisor-focused micro-learning.

Workforce Retention Suite

Complete framework access — all three frameworks, all reinforcement tools, all delivery layers, enterprise SCORM packaging and the retention dashboard.

Frontline Communication Suite

Employee empowerment focus — Frontline Communication™, practice cards and communication drills, employee practice labs and micro-learning.

Combining the two systems

The Workforce Retention Framework™ suites and the Service Through Connection™ suites are complementary rather than alternative. A typical combined engagement trains supervisors on the retention frameworks while frontline staff work through the industry pathway, so both sides of the relationship are moving at once.

Organizations that license both usually run the supervisor content first by two to four weeks, so leadership is prepared to reinforce what the frontline is about to learn.

View the original suite cards
New offerings

Service Through Connection™ Suites

Four pathway-based offerings. Pricing is quoted after a consultation, based on headcount, sites, delivery format and customization scope.

Early Childhood Education

Early Childhood Professional Development Suite

For childcare centers, preschools and early learning organizations

Includes

  • Care Through Connection™ pathway
  • Parent communication modules
  • Educator teamwork modules
  • Stress and burnout content
  • Participant tools
  • Supervisor reinforcement guides
Request Consultation View pathway
Hospitality and Guest Services

Hospitality Service Excellence Suite

For hotels, resorts, restaurants, venues and guest-service operations

Includes

  • Guest Experience Through Connection™ hospitality pathway
  • Guest communication modules
  • Complaint and recovery modules
  • Shift handoff tools
  • Team communication tools
  • Supervisor reinforcement guides
Request Consultation View pathway
General Frontline Service

Frontline Service Development Suite

For organizations outside childcare and hospitality

Includes

  • General frontline pathway
  • Core CARE Method™ training
  • Communication and conflict modules
  • Reinforcement tools
  • Custom industry scenarios
Request Consultation View pathway
Enterprise

Customized Organizational License

For multi-site organizations building an internal training system

Includes

  • Customized branding
  • Industry-specific scenarios
  • Digital module development
  • SCORM-ready content
  • Facilitator materials
  • Leadership coaching tools
  • Implementation support
Request Custom Proposal Delivery options
Development status Digital module development, SCORM packaging, video production and platform hosting are planned deliverables scoped per engagement. Live facilitation, participant tools and supervisor reinforcement materials are available now.
Standard across engagements

What Every Engagement Includes

Before training

  • Consultation to identify the behaviors you need to change
  • Module selection matched to your actual complaints and breakdowns
  • Agreement on how success will be observed
  • Scenario review so the material sounds like your workplace

After training

  • Participant commitments captured in writing
  • Supervisor reinforcement prompts for every module delivered
  • A 30-day reinforcement plan with named owners
  • Onboarding support, implementation guidance and account management
On outcomes. These offerings are designed to support parent, family and guest trust, communication consistency, team collaboration, employee confidence, professional accountability, workplace morale, service recovery, supervisor effectiveness, employee retention and organizational reputation. They provide tools and a structure for measurable behavior change. No guaranteed financial, performance or retention results are promised — outcomes depend on implementation and leadership reinforcement.

Start with a conversation

Tell us your industry, roughly how many people you need to train, and what keeps happening that you want to stop happening. We will tell you which modules address it and in what format.

Request Consultation